Session statuses

Every session has a status. It shows as a colored bar and icon on the session list, and as a banner at the top of the session’s General tab.

Status icons in the week view.

Status	Icon	What it means	What to do
Scheduled	●	The session is on your schedule. Future sessions and today’s sessions without data are Scheduled.	Start it when the session begins.
In progress	▶	You started the session and are collecting data.	End the session when you finish.
Incomplete	⚠	The session is in the past and is missing something: session data, the session note, or a long-enough note. The banner says which.	Add what’s missing.
Ready to submit	→	The session has its data and note, and your organization’s checks passed.	Tap Sign & Submit.
Pending validation	🕓	Your organization’s server hasn’t checked the session yet.	Wait, and sync. It usually clears in a few minutes.
Validating	🕓	Your organization is checking the session now. You can’t edit the schedule details while it validates.	Wait.
Declined	✕	Your organization’s checks found a problem. The reason is on the General tab.	Fix the issue and the session is checked again, or contact your organization.
Submitted	✓	You submitted the session.	Nothing. Submitted sessions can’t be edited.
Canceled	✕	The session was canceled. The reason is on the General tab.	If you canceled it by mistake, tap Reschedule.

Why a session is declined

When your organization declines a session, the reason appears at the top of the General tab.

Common reasons include overlapping sessions, a service outside the learner’s authorization, or hours over the authorized amount. Correct the details and the session is checked again. Why a session was declined explains every reason and who fixes it.

Why a session is incomplete

A past session is Incomplete until it has what it needs:

• Direct care sessions need session data on at least one target or behavior, and a session note.
• Other sessions (supervision, family training, assessment) need a session note of at least 100 characters.

Note

A session’s status is checked again every time it changes and every time Note syncs. If a status looks wrong, open Settings and tap Sync now.